Appointment reminders on WhatsApp
Upload your appointment list and Claud-IA reminds every customer on WhatsApp, at the time you choose. With one tap they confirm, cancel or ask to speak to an agent, and you see straight away who is coming.
How Recall works
Upload the list
An Excel or CSV file from your software, or an appointment entered by hand. Claud-IA checks numbers, dates and duplicates.
Choose when to remind
The day before at a fixed time, or a number of hours before the appointment, respecting time windows and public holidays.
Follow the outcomes
Confirmations, cancellations and contact requests arrive in real time. Anyone asking for an agent joins the queue labelled RECALL.
Why use WhatsApp reminders
Fewer missed appointments
The reminder lands on the customer's phone, where they actually read it, and confirming takes one tap.
Slots freed up early
Cancellations arrive in advance, so you can reassign the slot instead of finding out on the day.
A less busy switchboard
Fewer calls to confirm or reschedule: agents only handle the cases that need a person.
Second reminder
If the customer doesn't reply, Claud-IA can send a second message before the appointment.
Landlines and opt-outs
Landline numbers are flagged and anyone who opted out is excluded automatically.
Reports and export
Status of every send, outcomes and costs in one panel, with a list export for your software.
Frequently asked questions
Are reminders sent on public holidays?
You can exclude weekdays and holidays: Claud-IA moves the send to the first suitable time before the appointment.
What if the customer replies with a written message?
Claud-IA shows the buttons again; if the customer keeps writing, the conversation goes to an agent with the full exchange.
How much does Claud-IA cost?
Pricing is on request: we prepare a quote based on the services you activate, your message volumes and the number of agents.
How quickly can we start?
Usually within 48 hours of confirmation we set up the WhatsApp number, messages, replies and the agent panel.
Do we need a WhatsApp Business number?
You can use the WhatsApp Business number you already have, or we can activate one for you on Meta's official platform.
Where is the data stored?
On servers in the European Union (Germany), in a dedicated installation for each customer. Further information in our privacy policy.
Does it integrate with our management software or calendar?
Yes, on request: we look at your software together and find the best way to connect it.
Can we try it before deciding?
Yes, on request: we show you Claud-IA with a demo on your own phone and can agree a trial period.
Other Claud-IA solutions
Want to see it in action?
Write to us: we'll show you Claud-IA with a demo on your own phone. You can be live in 48 hours.
Request a demo Download the brochure (PDF) claud-ia@claud-ia.eu