The virtual assistant for healthcare facilities and laboratories
Patients write on WhatsApp at any time: opening hours, test preparation, reports, appointments. Claud-IA answers instantly with your own information and passes only the requests that really need a person to the right agent.
How it works in a healthcare facility
Answers frequent questions
Blood test hours, fasting, test preparation, documents to bring: always with texts you have approved.
Reminds patients of appointments
With Recall, patients confirm or cancel on WhatsApp, and free slots can be reassigned earlier.
Hands over to an agent
Bookings, quotes or special cases join the queue for the first available agent, with the full history.
What changes for your facility
A less congested switchboard
Repetitive questions are answered on WhatsApp, even out of hours and at weekends.
Voice messages understood
Many patients send voice notes: Claud-IA transcribes them and, when needed, translates them for the agent.
Fewer no-shows
Reminders with one-tap confirm and cancel reduce missed appointments.
Several sites, one number
A single WhatsApp number for all your sites, with separate queues and agents per department or site.
Data in Europe
Dedicated installation on servers in the European Union, with roles and permissions for every agent.
Opt-in promotions
Check-ups, prevention campaigns and news sent only to patients who have given consent.
Frequently asked questions
Does Claud-IA give medical advice?
No: it only answers with the organisational information you provide (hours, preparation, documents). Clinical questions go to a person.
Can we use it across several sites?
Yes, with one number or several, and with separate queues and agents for each site or department.
How much does Claud-IA cost?
Pricing is on request: we prepare a quote based on the services you activate, your message volumes and the number of agents.
How quickly can we start?
Usually within 48 hours of confirmation we set up the WhatsApp number, messages, replies and the agent panel.
Do we need a WhatsApp Business number?
You can use the WhatsApp Business number you already have, or we can activate one for you on Meta's official platform.
Where is the data stored?
On servers in the European Union (Germany), in a dedicated installation for each customer. Further information in our privacy policy.
Does it integrate with our management software or calendar?
Yes, on request: we look at your software together and find the best way to connect it.
Can we try it before deciding?
Yes, on request: we show you Claud-IA with a demo on your own phone and can agree a trial period.
Other Claud-IA solutions
Want to see it in action?
Write to us: we'll show you Claud-IA with a demo on your own phone. You can be live in 48 hours.
Request a demo Download the brochure (PDF) claud-ia@claud-ia.eu