One panel for every channel and every agent
WhatsApp, phone, email, Facebook and Instagram arrive in the same agent client. Every conversation has its label, the full history and, for voice messages, transcription and translation.
Full check-up at a special price.How agents work
Claud-IA answers first
Frequent questions are answered instantly, on any channel, even out of hours.
The conversation joins the queue
When a person is needed, the request queues with its label: WHATSAPP, RECALL, PROMO or CLAUD-IA.
An agent replies
The first available agent takes it and replies with the full history in front of them, with no duplicates.
What agents find in the panel
All channels together
WhatsApp, calls, emails and social messages in one list, without switching programs.
Voice notes transcribed and translated
Voice messages become text; those in another language also arrive translated.
Clear labels
You can tell at once whether the customer comes from a reminder, a promotion or a free question.
Shared queues
The first available agent takes the conversation and the others see it is already being handled.
Roles and permissions
Everyone sees only their own work: Recall staff don't see promotions and vice versa.
Dashboard and reports
Response times, handled conversations and agent workload in real time.
Frequently asked questions
Do agents need to install anything?
No: the panel opens in the browser, on a computer, with personal access for every agent.
Can channels be added later?
Yes: you start with WhatsApp and add voice, email and social when you need them, as separate modules.
How much does Claud-IA cost?
Pricing is on request: we prepare a quote based on the services you activate, your message volumes and the number of agents.
How quickly can we start?
Usually within 48 hours of confirmation we set up the WhatsApp number, messages, replies and the agent panel.
Do we need a WhatsApp Business number?
You can use the WhatsApp Business number you already have, or we can activate one for you on Meta's official platform.
Where is the data stored?
On servers in the European Union (Germany), in a dedicated installation for each customer. Further information in our privacy policy.
Does it integrate with our management software or calendar?
Yes, on request: we look at your software together and find the best way to connect it.
Can we try it before deciding?
Yes, on request: we show you Claud-IA with a demo on your own phone and can agree a trial period.
Other Claud-IA solutions
Want to see it in action?
Write to us: we'll show you Claud-IA with a demo on your own phone. You can be live in 48 hours.
Request a demo Download the brochure (PDF) claud-ia@claud-ia.eu