The voice assistant that answers the phone
Claud-IA answers calls, understands what the customer is asking and directs them to the right office. When an answer works better in writing, it moves the conversation to WhatsApp and the customer is not left waiting.
See it at work
A patient calls about a colonoscopy: Claud-IA answers, sends the preparation and available times on WhatsApp, and the booking lands in the calendar.
How it handles a call
Answers instantly
No waiting and no endless menus: customers say what they need in their own words.
Understands and routes
Opening hours, information, bookings or an agent: the call goes where it needs to.
Continues on WhatsApp
For documents, addresses or instructions, Claud-IA sends everything on WhatsApp and the conversation carries on there.
Why a voice assistant
No missed calls
It answers even when lines are busy or the office is closed.
Less time on hold
Customers don't wait: if agents are busy, the conversation moves to WhatsApp.
Agents freed up
Simple requests close on their own; agents handle the ones that need a person.
Same panel
Calls and WhatsApp end up in the same agent panel, with the customer's history.
Works with your switchboard
It connects to your existing phone system: we look at how together, on request.
Data in Europe
Dedicated installation on servers in the European Union.
Frequently asked questions
Do we need to change our phone system?
No: the voice assistant connects to the phone system you already have. We look at the integration together, on request.
Can the customer still speak to a person?
Yes: at any time they can ask for an agent, and the call or chat goes to the first available person.
How much does Claud-IA cost?
Pricing is on request: we prepare a quote based on the services you activate, your message volumes and the number of agents.
How quickly can we start?
Usually within 48 hours of confirmation we set up the WhatsApp number, messages, replies and the agent panel.
Do we need a WhatsApp Business number?
You can use the WhatsApp Business number you already have, or we can activate one for you on Meta's official platform.
Where is the data stored?
On servers in the European Union (Germany), in a dedicated installation for each customer. Further information in our privacy policy.
Does it integrate with our management software or calendar?
Yes, on request: we look at your software together and find the best way to connect it.
Can we try it before deciding?
Yes, on request: we show you Claud-IA with a demo on your own phone and can agree a trial period.
Other Claud-IA solutions
Want to see it in action?
Write to us: we'll show you Claud-IA with a demo on your own phone. You can be live in 48 hours.
Request a demo Download the brochure (PDF) claud-ia@claud-ia.eu